Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange unless the product is faulty.

For Warranty claims please click here 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If on return the item doesn't meet original sale standards we are within our rights to deduct a reasonable amount from any refund.

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:
 - Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
 - Any item that is returned more than 30 days after delivery.

It is your responsibility to ensure adequate insurance is taken out to cover the product during transit.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval, amendment or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Please be sure to contact us before posting an item back to us for a refund.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@alpicool.co.uk.

Exchanges
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at sales@alpicool.co.uk and send your item to: 63 Hockley Lane, Coventry, CV5 7FS, United Kingdom. Please be sure to contact us before posting an item back to us for an exchange.

Shipping
To return your product, you should mail your product to: 63 Hockley Lane, Coventry, CV5 7FS, United Kingdom.

You will be responsible for paying for your own shipping costs for returning your item, unless faulty. Shipping costs are non-refundable. Alternatively we can arrange our nominated courier to collect the return from you, and will deduct a flat £20 postage fee from the refund for this.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

We highly recommend using a tracked and insured shipping service. We don’t guarantee that we will receive your returned item, nor its condition.